Ethical Responsibility

Doing right by people & place

Ethics isn’t just a set of policies. It’s how we do business. We’re committed to continuous improvement and transparency in everything we do; a commitment that extends to our staff, guests, and the broader community.

Doing the right thing doesn’t stop at the office door

Here’s how we uphold integrity and fairness in our business.

Workplace Ethics & Policies

Clear Values, Practiced Daily

Every team member is introduced to our code of ethics when they join. We revisit those principles every year to keep things transparent and accountable.

Ongoing Learning & Leadership

Our managers receive regular training to lead with integrity, while our HR team stays up to date with national best practices for fair and ethical workplaces.

Fairness in Every Step

From recruitment to day-to-day work, our policies make sure everyone is treated with respect.

Safe to Speak Up

We want our team to feel safe calling out what’s not right. All staff are protected if they report unethical behaviour, and every concern is taken seriously and handled with care.

Fairness in the Workplace

We’re committed to fair labour practices and a respectful, inclusive environment.

That means:

Clear policies around equal treatment, fair pay, and safe working conditions
Transparent recruitment and performance processes
Ongoing ethics training for our team leaders
A strong stance against discrimination and harassment

A Safe, Supported Team

We take care of our staff so they can take care of you.

All employees receive safety, hygiene, and wellness training
Regular food safety audits keep our kitchens up to standard
On-site nurse and social worker, plus meals and transport for early or late shifts

Environmental Responsibility

Environmental policies guide our operations, and we are constantly working on sustainability initiatives to minimise our footprint.

Privacy & Confidentiality

We ensure compliance with the Protection of Personal Information Act (POPIA) through strict measures to protect employee data.

Zero Tolerance for Discrimination & Harassment

We have strong anti-harassment and bullying policies in place, along with inclusive practices such as updated uniform guidelines to support a respectful and welcoming environment.