Is a shuttle service available from the airport?
Yes, we offer shuttles. Contact the travel desk for more info firstname.lastname@example.org – 021 657 4526
Is breakfast included in the price?
Yes, breakfast is included.
Do you have adjoining rooms?
Yes, we do. Available in Courtyard facing standard and Courtyard facing deluxe room types
Courtyard facing standard – 4 sets
Courtyard facing deluxe – 6 sets
Do you have rooms that have services for those with disabilities?
Yes, we do – Namely 4 * Courtyard facing luxury rooms
How many floors does the hotel have?
3 floors internally
Are there car parking spaces or a car park?
We have 2 car parks available
At what time can I check-in? By what time must I check-out?
Check in: 14:00
Check out: 11:00
When do I need to pay for the accommodation?
- For any special offers available, a non-refundable deposit is required
- For general best available bookings, your credit card details secure your reservation and you are welcome to pay once at the hotel
- For reservation over peaked festive periods, 1 night’s non-refundable deposit is required to secure your reservation
Can I pay by credit card?
You are welcome to pay via credit card using a secure credit card link prior to arrival
Are extra beds and baby cot available in the room?
These are available on request and whilst inventory is available
If I change the dates of my stay, will this influence on the price?
Our rates are based on demand per day, and will most likely affect your rate should the dates be amended,
How far are you from the airport?
The Hotel is approximately 20 – 30 mins from the airport and around 20km
What time is dinner?
Dinner is served from 18:30 and the last order is to be placed by 21:45
What time is lunch?
The Square Restaurant: 12:30 – 14:00
The Garden Lounge: 12:30 – 14:00
Myoga Restaurant: 11:30 – 13:30
What time is breakfast?
Weekdays: 06:30 – 10:30
Weekends: 07:00 – 11:00
What are your best rates?
Use promo code YOLO for best rates
Do you have availability?
Click, Book, Save using YOLO promo code
Can we book directly online?
Yes, you are welcome to book on the Vineyard website directly – https://www.vineyard.co.za/contact-us/
Yes, you can. Click on availability and use promo code YOLO
Do you allow pets?
Do you have a spa?
We have an independent spa in-house, namely Angsana Spa
Do you have pool?
yes, we have 2 pools – 1 outdoor and 1 indoor heated pool
How do I book garden walk?
you are welcome to book for the Garden Walk via our Food and Beverage office,
contacting email@example.com or 021 654 4515
Do you offer baby-sitting services?
We do offer baby-sitting via a company called Kids@Heart and booked via our travel desk.
Do you have a salon on the property?
We do not have a salon onsite, however we can arrange a visit to the nearest salon via our GR team.